Kenya Airways' message to Zari after rant over 'stolen' luggage

KQ plane on the runway and Zari Hassan [Photo: Courtesy]

Kenya Airways has reached out to South Africa based Ugandan socialite-turned-entrepreneur Zari Hassan.

This is after Zari claimed that items on her luggage mysteriously disappeared aboard a KQ flight as she flew to Entebbe.

According to Zari, an expensive suit and four exquisite perfumes that she had received on her birthday from friends in Dubai vanished.

Demanding action, she stated on Instagram that she was disappointed with Kenya’s national carrier.

“So disappointed in Kenya Airlines. I’ve been loyal, but you always do me wrong. The other times I’ve ignored, but not today. All my perfumes I received as gifts from my friends in Dubai just disappeared. What am I supposed to wear for my meeting?

“Let’s not ignore the fact that your flights are always delayed and no explanations are given to passengers, still I ignored. I’ve never been on a KQ flight that is on time. Shame on you.

“KQ you have my return date better make sure someone finds me in the lounge and return what belongs to me. I didn’t travel for free, you set me back $2440, now I want what is mine backs Period! And we will end this relationship in peace,” ranted Zari.

However, in a Twitter post seen by SDE, KQ stated that they were seeking Zari’s travel details in order to establish what exactly happened at the airports of transfer.

“Dear Zari, we desire for all our customers to have a positive experience. We've reached out to you to obtain your travel details to enable us to coordinate w/ the management at the airports of transfer (JHB, JKIA and EBB) to establish what happened.  We kindly await your response,” read the post from KQ.

“You need to have cameras everywhere where bags are transferred and punish those caught stealing dearly,” tweeted @ArapSalatG.

“Thank you Henry for your concern, we are following up on the matter and we are in contact with the guest. Have a pleasant afternoon,” responded the airline.

Before the incident, Zari Hassan had taken her time to celebrate graduates of Brooklyn City College, Durban Campus. An institution she and her late   husband Ivan Semwanga owned.

“While I was away, graduations continued. Here is Polokwane branch making us proud. Congratulations graduates, may the future bring nothing but the best,” she shared on Instagram.


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