Etihad Airways explains expulsion of patient from plane at JKIA

Wangari Ndumia stranded at JKIA after being rejected by Etihad airline [Photo: David Gichuru]

Etihad Airways has said it will refund ticket money of a Kenyan patient who was ejected from one of their planes.

The airline, through their Guest Relations Officer Zeinab Faytarouni, confirmed the same to The Standard.

Ms Faytarouni, however, maintained that if the patient, Wangari Ndumia, still wished to travel with the airline, she would have to be booked as a stretcher passenger.

"About the refund, the ticket will be refunded as per the rules as no waiver would be applicable in her case," said Faytarouni.

Ms Wangari, 25, was ejected from Etihad flight EY 642 last Sunday by the airline's officials who said she was not fit to travel.

The patient was headed to India [Photo: David Gichuru]

Zeinab said Wangari could not be allowed to fly at the time since "she was in so much pain".

Zeinab said the pain, as evaluated by Medlink, the global health body responsible for handling in-flight medical cases, was as a result of Wangari’s inability to bend her leg.